Music Store/KaraokeCloud/TroubleShooting

If you're having trouble with your Credit Card using Karaoke Cloud, please follow these trouble shooting steps.

quit kJams (this clears the log)
run kJams
go to Preferences->Stores->Edit Credit Card Settings
verify your CC info is correct
click OK
Karaoke Cloud should automatically re-log in and verify your CC settings are correct
if you get an error message at this point, click OK
click "Edit Music Store Settings"
select "Karaoke Cloud"
verify that you are logged in and have your "Tier" set correctly
click "OK" then "OK"
in the Help menu, pick "Send Log file"
email that log file to me
create a new, separate email, with the subject "KaraokeCloud CC help", telling me that you just sent the log file, so i can look at it.

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